If the total value for the rejected material is $100 or less, the material may be discarded. No material will be returned to GSS and a credit transaction will be generated in the "eSHOP" system.
If the total value of the rejected material shipped exceeds $100(*), the requestor or the eSHOP Procurement Specialist will contact GSS's representative to determine the disposition of the rejected materials(**).
The disposition and the cause for the rejection will be noted on SLAC's Shipper by SLAC's Requestor or SLAC's eSHOP Procurement Specialist and processed in accordance with the instructions on the Shipper.
(*) Custom products, specialty chemicals, life science products or other items with temperature sensitivities or that are highly perishable might not be returnable.
Products that fall into these categories will be reviewed on an individual case-by-case basis.
(**) Materials may also be returned by using the online feature from the GSS eStore.
If the material exceeds $100 and does not fall into a non-returnable category, the online feature can be filled out and SLAC will be contacted by the authorized GSS Returns Manager within 24 hours with a resolution for the return,
including a shipping account number, location to send the product back, or the contact information of the GSS driver who will pick up the item.
Please contact your GSS Account Manager (email@example.com).